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When your media arrives

Your Delivery, Explained

Everything that arrives with your order, and exactly where to find it

How you will know it is ready

Three ways, so it is hard to miss.

  • An email. This is the one that carries everything: a black Download Center button and links to both of your property websites. If you only check one thing, check your inbox.
  • A text message to the mobile number on your account.
  • A push notification on your phone, if you have the Beyond All Media app installed. More on that at the bottom of this page.
  • Photos sometimes land while video is still being edited. If your email says video is pending, your photos are ready to use right now and we send the whole thing again the moment the video is finished.

How to download your photos

About two minutes. There is no account and no password for this part.

  1. Open the delivery email and tap the black Download Center button. The page just opens. Nothing to log into.
  2. Across the top you will see a button for each thing in your order: Images, Floor Plans, 3D Content, Files, Property Websites. You only see the ones you actually ordered. Tap Images.
  3. You will see two tick boxes, Print Quality and Web / MLS Quality. Leave both ticked so you get both versions.
  4. Tap Download Images. Everything comes down as one zip file.
  5. On a computer, double click the zip and it opens into a normal folder. On an iPhone, tap it in your Files app and it unpacks itself.

Which one do you use? Print Quality is the full size version, for flyers, postcards and anything going to a printer. Web / MLS Quality is already sized for the MLS, so it will not get rejected for being too big.

How to download your video

Getting this one right is the difference between a post that travels and a post that does not.

  1. In the Download Center, tap 3D Content for your interactive tour, or the video section for your listing video.
  2. Every video has three buttons next to it: Copy, View and Download.
  3. Posting to social media? Tap Download and save the file onto your phone.
  4. Open Instagram, Facebook or TikTok and upload that saved file the same way you would upload any video from your camera roll.
  5. Use Copy only when something is asking you for a link, like the MLS Virtual Tour field or an email blast.

Never paste a video link into a social post. The post shows a small grey preview box instead of your video, people scroll past it, and the platform pushes it to far fewer feeds. Upload the file itself, every time.

Your two property websites

Every order comes with the same property website in two versions. Which one you use where actually matters.

  • Branded has your name, your photo and your phone on it, plus a contact form that sends buyer enquiries straight to you. Use it on social media, in emails, and anywhere you want your name attached.
  • Unbranded has no agent information anywhere on it. That is exactly what MLS rules require. This is the one that goes in the MLS Virtual Tour field.

Putting the branded link in the MLS Virtual Tour field is an MLS violation, not a style choice. Branded everywhere else, unbranded in the MLS.

Setting up your client portal

Worth doing once, properly. This is where your buyer leads land.

  1. Go to projects.beyondallmedia.com/portal.
  2. Type in the email address your delivery was sent to. That is your username. There is nothing new to remember.
  3. First time here? Choose "I do not have an account" and set yourself a password.
  4. Once you are in, add your headshot, your logo and your social media links so your branded property websites carry your details automatically.
  5. Check that your phone number and email address are correct before you close it. Buyer enquiries from your branded website go to whatever is saved in there.

What the portal is actually for

  • Every listing and every order you have ever done with us, in one place. No hunting back through old emails for a link from four months ago.
  • The buyer enquiries your branded property website has captured.
  • Booking your next shoot, without phoning anyone.
  • It is also the fastest listing presentation you own. Open it live in front of a seller and show them exactly how their home is going to be marketed, using real homes you have already done.

The Beyond All Media app

Coming shortly to iPhone and Android.

  • Your media in your pocket. Open any listing and download photos and video straight to your phone. No email to dig up first.
  • Push notifications the moment a listing is delivered, plus appointment confirmations and reminders. You choose which ones you get under Settings, then Notification Preferences.
  • Book your next shoot and pay an invoice from the same place.
  • It uses the same login as your client portal, so your listings, your branding and your buyer leads are already in there. Nothing new to set up.

We will let you know the moment it is in the stores. Until then everything on this page works from your browser exactly as written, and your email and text alerts are unaffected.

Good to know

  • Your Download Center link can be shared. Send it to your assistant, your transaction coordinator or anyone on your team. They can download everything without an account.
  • Your Home Report PDF sits in the Files section. Room dimensions and property details, ready to type into your MLS listing.
  • The measurements in the Home Report are estimates. If you need appraisal ready square footage, ask us about the GLA Report add on.